Frequently Asked Questions

Off Duty Management will follow the agency’s direction for officer payment. We can pay the officer directly or payment can be made to the municipality for internal payroll processing for the officer.

Every agency’s needs and requirements for their off-duty program are different, and because of that, our administrative fees vary for each situation. Our fee is typically a small, reasonable percentage added to the officer’s hourly rate. It ensures all entities are protected by our program and the extra-duty employer receives numerous benefits that will reduce their overall costs and risk exposure.

Off Duty Management assumes all financial risk associated with late or non-payment from the off-duty employer. The municipality, agency, and officers will never have any costs or financial responsibility for customer delinquency or non-payment. Off Duty Management guarantees that officers and agencies will be paid weekly, regardless of customer payment status.

We will never change the rate from what is agreed upon in the service agreement with the municipality. We are Built By Officers For Officers and understand how important avoiding escalating fees are for your agency and community.

We can handle scheduling for all jobs and we can establish groups within our platform for specific jobs. However, your agency can also have coordinators if you choose to do so.

Off Duty Management has not experienced a net loss in hours or jobs with any agency during our tenure. To the contrary, we’ve actually seen an increase in the number of customers and the total number of hours available to work. Additionally, most of our agency partners have experienced an increase in job fill rates. Our administrative fee is very reasonable, and your customers will receive significant value in the forms of online access capabilities, reduction in internal labor costs, and comprehensive liability coverage which is provided at no additional cost.

We follow your agency’s policy and procedure guidelines for all service requests. When we receive a request that requires extra guidance before approval, we will contact your designated agency liaison for direction. Agency administrators also have real-time access to all requests in the system.

OfficerTRAK® can be used by agency administrators, program coordinators, officers, and customers/vendors. It provides a unified, cloud-based platform accessible via web and mobile applications, allowing users to manage special duty scheduling, invoicing, payroll, and communication in real-time. Officers can view and accept assignments, clock in/out, and receive notifications, while administrators can schedule shifts, generate reports, and oversee compliance. Customers/vendors can submit requests, track assignments, and manage payments online 24/7 without needing additional hardware or software downloads.

OfficerTRAK® can easily replicate your agency’s current job distribution method. We have the flexibility to customize jobs based on the agency’s needs, requirements, and protocols. Jobs can be assigned by seniority, sequencing, bidding, fairness factors, and immediately released.

When officers utilize our OfficerTRAK® mobile app (available for iOS and Android enabled devices), they have the ability to view and select shifts they want to work based on their eligibility. The OfficerTRAK® App provides all the information an officer needs to know to work their job, plus many more useful industry-leading features.

Yes, using OfficerTRAK®, we can restrict an officer’s ability to sign-up for additional hours once they have met the agency’s daily, weekly, or monthly off-duty hours worked threshold.

Extra-duty customers can go to your agency’s website and click on the portal button to submit their requests. They will have a private online portal to submit the request and are able to see the request status. Your customers can also call us 24/7/365 to submit the request directly to us.

Through our OfficerTRAK® scheduling platform, vacant School Safety Officer (SSO) shifts are circulated to all qualified and available officers as identified by their local law enforcement entity. Officers use the OfficerTRAK® app to review shift details, accept shifts, clock in and out, communicate with the program coordinator, and many other functions.

Off Duty Management can easily assign officers from multiple agencies to fill School Safety Officer (SSO) shifts. If the primary law enforcement agency within a school district is unable to provide an officer for an SSO shift, other agencies that partner with the primary agency (back-up agencies) are also available to fill those shifts. If the back-up agency is not contracted with Off Duty Management, the back-up officers will be covered under the Master Service Agreement in place with the primary agency. All protections provided to the primary agency’s officers also extend to the back-up agency’s officers.

Private schools awarded funding through the Arizona Department of Education can access our program in the same manner as public schools.

First, an officer must be approved to work in the School Safety Officer (SSO) program by the appropriate law enforcement agency within the jurisdiction. Once approved, the officer will use our industry-leading mobile app, OfficerTRAK®, to access and sign up for available shifts. Only approved officers will be able to work School Safety Officer (SSO) shifts

Yes, the Arizona Department of Education has a designated curriculum officers must successfully complete to be eligible for School Safety Officer (SSO) shifts. Additionally, each officer’s primary agency must approve participation in the program. Off Duty Management does not establish the qualifications or criteria of the program. We implement and adhere to the rules established by the Arizona Department of Education and local participating agencies.

We follow the state statute on workers’ compensation coverage. If an incident occurs, we need to be informed immediately and we will start working with the officer and agency on the next steps.

We provide multi-million dollar ‘A’ rated comprehensive liability insurance coverage to your agency, officers, and customers. The agency will be named on our COI and we are happy to provide a copy of the COI upon request.

Our services, including OfficerTRAK® software, ‘A’ rated general liability insurance, and statutory workers’ compensation are NO COST to your agency, municipality, and officers.

We understand that each agency is different and that is why we customize our services to fit your agency’s specific policies and needs. We completely follow your rules governing your off-duty program. We work exclusively for you!

Sourcewell is a national cooperative purchasing organization that streamlines procurement for government agencies, allowing them to access pre-negotiated contracts with trusted vendors. ODM holds multiple awarded contracts with Sourcewell, making it easy and compliant for cities and agencies to procure off-duty public safety management services without a lengthy bidding process.

Agencies benefit from simplified procurement, cost savings, and access to ODM’s comprehensive off-duty management solutions, including scheduling, invoicing, and reporting through the OfficerTRAK® platform. The contracts ensure compliance, reduce administrative burden, and provide risk mitigation with industry-leading insurance coverage.

No, there is no direct cost to the agency or officers. ODM charges an administrative fee (typically a percentage of the officer’s hourly rate) billed to the employer, along with a small credit card processing fee. All setup, training, insurance, and support services are included at no additional cost to the agency or officers.

ODM has a detailed marketing and outreach plan leveraging digital tools, social media, trade shows, and educational initiatives to increase awareness and adoption of their Sourcewell contracts across the U.S. and Canada. They actively collaborate with Sourcewell to ensure easy contract adoption and provide ongoing support to agencies for seamless implementation.

Off Duty Management supports a wide range of special events including concerts, festivals, sporting competitions, parades, agency training, weather events, and incident command operations.

We provide sophisticated planning tools through OfficerTRAK®, enabling detailed operational plans, real-time communication, multi-jurisdictional coordination, and strategic staff positioning to ensure first responder safety and public security.

Yes, officers and all first responders and agency partners are guaranteed weekly payments without hidden fees, ensuring reliable and timely compensation for hours worked at special events.

Yes, we have extensive experience managing multi-day, multi-jurisdictional events such as the Country Thunder Music Festival, coordinating law enforcement coverage across 18 jurisdictions with real-time updates and emergency response capabilities.