FAQ

Our comprehensive off-duty administrative services including OfficerTRAK® software, A+ rated general liability and statutory workers’ compensation insurance coverage are absolutely 100% NO COST to your municipality or officers.
Off Duty Management will follow the agency’s direction for officer payment. We can pay the officer directly or payment can be made to the municipality for internal payroll processing for the officer.
The agency’s needs and requirements for their off-duty program will impact the administrative fee ODM charges the vendors. The largest admin fee influence is whether the municipality or ODM pays the officers directly. Our fee is always reasonable and ensures that all are protected by our program and the vendor receives numerous benefits that will reduce their overall costs and risk exposure.
Off Duty Management assumes all of the financial risk for vendor non-payment. The municipality, agency and officers will never have any costs or financial responsibility for vendor delinquency or non-payment. ODM will ensure officers and agency are always paid weekly regardless of vendor payment status.
Our administrative fee will never change during the life of the agreement or contract with the municipality. We are built by officers for officers and understand how important avoiding escalating fees are for your agency and community.
We understand that each agency is different and that is why we customize our services to fit your agency’s specific policies and needs. We completely follow your rules governing your off-duty program. We work exclusively for you!
We can handle all scheduling for jobs and establish groups within our platform. However, your agency can still have coordinators if you choose to do so.
Vendors can go to your agency’s website and click on the portal button to submit their request. Vendors will have their own online portal to submit the request and are able to see the request status at anytime. Vendors can also call ODM 24/7/365 using our contact information listed on the website to submit the request directly with us.
We follow the state statute on workers’ compensation coverage. In the event that an incident occurs, the officer needs to inform us immediately and we will start working with the officer and agency on the next steps.
We provide multi-million dollar A+ rated comprehensive liability insurance coverage to the agency, officer and vendors. The agency will be named on our COI. We are happy to provide a copy of our COI upon request.
ODM hasn’t seen a net loss in hours or jobs in our history with any agency across the country. Our experience is that we actually see an increase in the number of vendors and the total number of jobs and hours available for officers to work. Additionally, the vast majority of our agency partners experience an increase in job fill rates. Our fee is very reasonable and vendors actually receive significant value in the form of online access to OfficerTRAK®, comprehensive liability coverage and a reduction in internal processing and labor costs.
Our software can easily replicate jobs by seniority, sequencing, bidding, fairness factors and immediate release to all. We have the flexibility to customize all jobs based on the agency’s needs, requirements and protocols.
Officers utilize our OfficerTRAK® mobile app, available for both IOS and Android enabled devices. They have the ability to view and select the shifts they want to work based on their eligibility. OfficerTRAK® also provides all the information an officer requires to work the jobs with industry-leading features.
We follow the agency’s policy and procedure guidelines for all service requests. When we receive a request that requires extra guidance before approval, we contact our designated agency liaison for direction before approving the request. Agency administrators also have real-time access to all requests in the system.
Yes, using OfficerTRAK®, we can restrict an officer’s ability to sign up for additional hours once they have met the agency’s daily, weekly or monthly off-duty hours worked threshold.