FAQ

FAQ

Our services, including OfficerTRAK® software, A+ rated general liability coverage, and statutory workers' compensation come at 100% NO COST to your municipality and officers.
Off Duty Management will follow the agency's direction for officer payment. ODM can pay the officer directly, or payment can be made to the municipality for internal payroll processing.
The administrative fee paid by vendors is determined by the specific requirements of the agency. The largest factor in determining admin fees is whether ODM pays the municipality for off-duty hours worked, or ODM pays the officers directly. Our fee is always reasonable and includes both comprehensive liability protection for the vendor and convenient 24/7/365 live support.
Off Duty Management assumes all financial risk for vendor non-payment. The municipality, agency, and officers will never bear any cost or financial responsibility for vendor delinquency or non-payment. ODM ensures officers and agencies are always paid weekly, regardless of vendor payment status.
Our administrative fee will never change during the life of the agreement or contract with the municipality. We are built by officers and have a unique understanding of the importance of avoiding escalating fees for your agency and community.
We understand that each agency is different. That is why we customize our services to fit your agency's specific policies and needs. ODM completely follows your rules governing your off-duty program. We work exclusively for you!
We can handle all scheduling for jobs and establish groups within our platform. However, your agency can still have coordinators if desired.
Vendors can schedule jobs through a portal link embedded in your homepage. They will each have their own secure login to submit requests and review job status. Vendors also free to schedule jobs over the phone through our 24/7/365 live support team.
We follow the individual state statute for all workers' compensation coverage. In the event that an incident occurs, we need to be informed immediately so we can work with the officer and agency on the next steps.
We provide multi-million dollar A+ AM Best rated comprehensive liability insurance coverage to agency, officers, and vendors. The agency will be named on our COI and we are happy to provide a copy of the COI upon request.